Return & Refund Policy

At JuzBite, we prioritize hygiene, quality, and food safety. Due to the perishable nature of our products (Halwa, Snacks, Mixtures, etc.), all food items are strictly non-returnable once delivered.

We cannot accept returns or exchanges simply because a customer changed their mind or did not prefer the taste, as the safety and integrity of the food cannot be guaranteed once it leaves our facility.

While we take the utmost care in packaging and shipping your order, issues may occasionally arise during transit. We will gladly offer a replacement or full refund under the following circumstances:

• The product packaging is severely damaged or tampered with upon arrival.
• The product is spoiled, stale, or unfit for consumption.
• You received the wrong item.

Important: You must report the issue to us within 24 hours of receiving the delivery. Please do not discard the product or its packaging, as we may require photographic evidence to process your claim.

If your claim for a damaged, defective, or incorrect item is approved:

1. We will initiate the refund to your original method of payment.
2. You will receive the credit within a certain amount of days, depending on your card issuer's or bank's policies (usually 3-7 business days).
3. If you prefer, we can issue store credit or arrange a free replacement of the item instead of a refund.

4. Cancellations

You can cancel your order only if it has not yet been dispatched from our facility. Once the order has been handed over to our delivery partners, it cannot be canceled. Please contact our customer support immediately if you wish to cancel an order.

5. Contact Us

If you have any questions about our Return and Refund Policy, or if you need to report an issue with your order, please contact us: